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Privacy Policy

Last updated: 12 October 2026

This Privacy Policy explains what information the Champaran Mart app collects, how it is used, who it is shared with, how long it is kept, and the choices you have. It applies to the Champaran Mart customer, admin and delivery apps and this website. By creating an account and using the app you agree to this policy.

Who we are

Champaran Mart is run by Nitesh Kumar (owner), Vill. Motichhapar, Ward No. 03, Panchayat – Lohiyariya, P.O. Chaubeytola, P.S. Kumarbagh, Block – Chanpatiya, District – West Champaran, Bihar – 845449, India.

Information we collect

• Account details — your name, mobile number (used to log you in with a one-time password) and your village, given when you create an account. Delivery staff and admins log in with an email address and password.
• Delivery addresses — addresses you save (labelled Home, Work, Hotel or Other), including the area, city, pincode and, when provided, a receiver's name and phone number for deliveries to someone else.
• Location data — with your permission, your device's GPS location, read when you ask for it, to suggest a delivery address; and the map position you choose. The app does not track you in the background. Location search and address lookup are powered by Mappls (MapmyIndia). While a delivery staff member is delivering your order, their phone shares its location so you can follow the delivery; this stops when the order is finished.
• Order information — items, quantities, prices, delivery option, payment method and status, and the time of each step.
• Profile photo — only if you choose to add one.
• Notification token and preferences — a code that identifies your phone so we can send order updates and, if you have them switched on, offers; and your choice about offers.
• Payments — online (UPI) payments are handled by Razorpay. You enter your payment details with Razorpay, not with us; we only learn whether the payment succeeded. We never receive or store your UPI PIN, card or bank details.
• Usage data — basic technical information needed to keep the service running reliably. The app has no advertising and no analytics or tracking SDKs.

We do not collect your contacts, messages, call history or camera pictures.

How we use this information

• To create and manage your account and process, pack and deliver your orders.
• To determine delivery addresses and estimate delivery times.
• To call or message you about your order and to provide customer support.
• To send order updates and, only if you have them switched on, offers and festival deals.
• To keep the shop's accounts, keep the app secure, and prevent misuse and fraud.

How we store and share information

Your data is stored using Google Firebase (Authentication, database, storage, Cloud Functions and notifications). Firebase may use Google reCAPTCHA / Play Integrity to check that a login request comes from a real app. Information travels over encrypted (HTTPS) connections and database access rules let customers read only their own data. We do not sell your personal information. Information is shared only:

• with the Champaran Mart team and our delivery staff, who see your name, phone number and address for the orders they handle;
• with our service providers, strictly to run the app — Google Firebase, Razorpay (payments) and Mappls (maps and address search);
• where the law requires it.

How long we keep it

We keep your account information for as long as you have an account. Order records are kept for as long as the shop needs them for its accounts and for legal reasons. When you delete your account, your personal details are removed and the old orders are kept only without your name, phone number, address and location.

Your choices and rights

• Delete your account and data — in the app go to Profile → Account privacy, or follow the steps on our Delete account page. You can also write to us and we will delete it within 7 days.
• See or correct your information — change your name, photo and saved addresses in the app, or ask us.
• Stop offers — switch off Offer notifications in Profile, or stop notifications in your phone's settings.
• Location — location access can be turned off from your device settings; the app will still work, but you will need to search for your address manually.

Children's privacy

Champaran Mart is not directed at children under 13, and we do not knowingly collect information from them. If you think a child has given us information, write to us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date above.

Contact us

Questions or complaints about this policy? Write to support@champaranmart.com or call +91 91281 31544. We reply within 7 days.

Legal

Terms & Conditions

Last updated: 12 October 2026

These Terms govern your use of the Champaran Mart app and this website. By placing an order, you agree to these Terms.

Orders and pricing

Product prices, availability and delivery times shown in the app are estimates and may change without prior notice. An order is confirmed once it is placed successfully in the app; Champaran Mart reserves the right to cancel an order if an item becomes unavailable.

Payment

Orders can be paid by Cash on Delivery or online by UPI, which is processed by Razorpay. An online order is confirmed only after the payment succeeds; an abandoned or failed payment is cancelled automatically. If an amount is debited but the order could not be confirmed, it is refunded to the account it was paid from. Delivery and handling fees, where they apply, are shown in the order summary before you pay.

Delivery

Delivery times shown in the app are estimates, not guarantees, and can vary with distance, traffic and demand. Please ensure your delivery address and contact number are accurate.

Cancellations and issues

If an item is missing, incorrect or damaged on delivery, contact us within 24 hours of delivery and we will do our best to resolve it, including a replacement or refund where appropriate.

Acceptable use

You agree not to misuse the app, including placing fraudulent orders, attempting to access other users' accounts, or interfering with the app's normal operation.

Your account

You can delete your account at any time from Profile → Account privacy in the app (see our Delete account page). An account cannot be deleted while an order is still on its way.

Limitation of liability

Champaran Mart is provided on an "as available" basis. To the extent permitted by law, Champaran Mart is not liable for indirect or incidental losses arising from use of the app.

Governing law

These Terms are governed by the laws of India.

Changes to these Terms

We may update these Terms from time to time. Continued use of the app after a change means you accept the updated Terms.

Contact us

Questions about these Terms? Write to support@champaranmart.com.

Legal

Shipping & Delivery Policy

Last updated: 12 October 2026

Champaran Mart is a quick-commerce grocery service. This policy explains how we deliver your orders.

Delivery area

Champaran Mart is based in Motichhapar (Lohiyariya panchayat) in the Chanpatiya — also written Chanpatia — block of West Champaran, Bihar. We currently deliver to selected villages around Chanpatiya. The villages we serve are shown in the app when you sign up. If your village is not on the list you can tell us from the app, and we will consider adding it; until then the app will let you know that we cannot deliver there yet.

Delivery time

Standard delivery usually takes about 1–2 hours. When the shop has switched it on, you can choose Express delivery at checkout, which aims for 30–45 minutes. These are estimates, not guarantees, and can vary with distance, road conditions, weather and order volume.

Delivery charges

A delivery fee (free above a minimum order value that the shop sets) and a small handling fee may apply. Express delivery has its own flat fee. All fees are shown in the app in your order summary before you pay, and the shop may change them from time to time; an order keeps the fees that were shown when it was placed.

Order tracking

Once your order is placed, you can track its status (placed, packed, out for delivery, delivered) directly in the app under Orders.

Failed or delayed delivery

If a delivery is delayed, refused, or cannot be completed because the address or receiver contact details are incorrect, our delivery partner will attempt to reach you using the phone number provided at checkout. Please keep your contact number and address up to date.

Issues with a delivered order

If an item is missing, incorrect or damaged when delivered, contact us within 24 hours of delivery — see Contact us below — and we will do our best to resolve it, including a replacement or refund where appropriate.

Contact us

Questions about delivery? Write to support@champaranmart.com or call +91 91281 31544.